Instructions to register and login to payment portal:The first time you visit the payment portal, you will need to select the REGISTER button near the top right side of the screen. There are SIX information items at minimum you must provide to register: First Name, Last Name, Property, Street Name, Property City, Property State, Property Zip code, and email address. Note, NAME must be an owner of record for condominiums (or tenant if apartment unit). If the portal can validate the information you provide, you will be automatically emailed a password. If the portal cannot validate the information, the login request will be sent to management for further processing, after which time a password will be emailed to you (generally by the next business day). Once you are registered and receive your password, you can login and follow the online instructions to make/setup payments.
Please read below for all of our different payment options
All check payments, including personal checks, money orders, cashier’s checks, and bank issued bill payment checks generated through your bank’s own bill payment service must be mailed to the below address.
Cortland Properties, Inc.
PO BOX 2025
Arlington Heights, IL 60006-2025
Note: The above address is only for mailing of check payments. All other general correspondence should still be mailed to the existing Elmwood Park address at 7612 W North Avenue, Elmwood Park, IL 60707.
Additional Reminders for check payments or payments issued through your bank’s bill payment system:
Payee: Payments must be made payable to your condo association (or building’s) legal name. That payee name is printed on the attached assessment statement. Checks payable to Cortland Properties will not be accepted.
Account Number: On the attached statement you will find the account number for your unit. Please make sure that you include your account number in the memo section of your check or adjust that account number on your bank’s online bill payment website.
Payment Stub: Always return the detachable payment remittance stub located at the bottom of your statement with your payment—this will ensure proper crediting of your payment (people using their bank’s online bill payment service will not be able to return remittance stub, so be sure that your bank has the correct account number, which needs to appear on the bill payment check account number or memo section).
Alternative Payment Methods: Other than payments by check or through your bank’s bill payment service, below are the other payment methods available:
Online payment by eCheck or credit card: There is now a central website you can visit to make one-time or recurring online payments. This site will allow you to make a one-time or recurring payment by eCheck or by credit card (VISA, MasterCard or Discover). eCheck and credit card transactions will incur a third-party processing fee which is calculated and shown to you prior to the payment being processed. To make an online payment, visit: https://cortland.cincwebaxis.com/
Automatic ACH directly through Cortland: If you provide your bank information and ACH authorization form to Cortland to enroll in Automatic ACH, we will automatically deduct charges approved in the Budget for the correct amount and at the time that it is due. The advantage to Automatic ACH is that if assessments or other charges approved in the budget change or are initiated, Cortland will automatically adjust your payments for those changed or added amounts. With Automatic ACH, there is only one deduction date available—the fifth (5th) day of the month (or the next business day if the 5th is weekend or bank holiday). If you are not currently on ACH but want to be, download the form from our website at www.cortlandproperties.com , and select the “Forms” tab.
Manual ACH (online managed by resident): If you wish to manage your own one-time or recurring ACH payments, including being able to select the deduction date, you will need to login in to our online payment site https://cortland.cincwebaxis.com/ to set-up and manage those payments. IMPORTANT: when using Manual ACH through the online payment web portal, monthly assessments, charges (or rents) will NOT automatically update if they change—you will need to change the payment amount if and when those charge amounts change. You will also be responsible to ensure that the deduction date you select will allow your payment to be received before your association’s (building’s) grace period date to avoid a late fee.
In-Office Payments: We will still accept in-office check payments for items like keys, garage door transmitters, moving deposits, unit alteration deposits, application fees and other similar or miscellaneous charges, but remember, pursuant to our long standing policy, NO CASH will be accepted at the office locations, and cash cannot be sent to the new lockbox PO BOX address either.
If you have any questions about setting up an account or making a payment, please contact us at email@example.com or at (708) 452-4242.