Cortland Properties, Inc.

Caring for communities with integrity and pride since 1996.

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FULL SERVICE MANAGEMENT (APARTMENT)

Financial Services:
  • Receive rent payments
  • Issue statements on delinquent accounts
  • Receive and invoice all bills
  • Bill tenants for rent and authorized charges
  • Maintain tenant security deposits
  • Prepare monthly financial reports
  • Prepare standard 5 day notices

  • Issue and mail payments to vendors
  • Forward delinquent accounts to attorney
  • Notify owner of insufficient cash flow
  • Maintain operating (escrow) account
  • Provide documentation to accountant for tax/payroll preparation
  • Issue 1099 forms to contractors

Correspondence/Contact:
  • Receive and respond to all telephone calls and correspondence
  • Respond to tenant requests for authorized repairs
  • Provide residents access to 24 hour voicemail and email concerning complaints or requests
  • Consult with owners concerning disputes or extraordinary tenant requests or complaints

Showing/Renting Apartments:
  • Place owner paid and approved advertising for units
  • Provide For Rent Signs
  • Respond to calls and inquiries from prospective tenants
  • Show apartments to prospective tenants
  • Process rental applications from applicants
  • Prepare leases
  • Conduct move-in inspection to document unit condition
  • Conduct move-out inspection to document unit condition
  • Process tenant security deposits after move-out

Contracted Services:
  • Obtain bids from potential contractors for maintenance and repair services requested by the owner
  • Coordinate required repairs with vendor and tenant
  • Obtain Certificates of Insurance from contractors
  • Verify work completed conforms to contract terms

Routine Maintenance:
  • Schedule routine maintenance tasks and coordinate their completion with appropriate vendors/contractors
  • Maintain authorized vendor list and routine maintenance calendar
  • Coordinate work orders with property maintenance staff

Other Services/Benefits:
  • Assist owner with capital improvement planning
  • Promptly handle delinquent rent accounts and coordinate collection activities with owner's lawyer
  • Provide advanced voicemail system to direct calls and a 24 hour emergency access number through our voicemail system
  • Assist owner in selecting insurance broker, consultants, engineers, etc. if requested
  • Provide pre-addressed mailing envelopes for payments
  • Conduct periodic visual inspections of the property


©1996-2019. Cortland Properties, Inc. Elmwood Park, IL. All Rights Reserved.